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How We Protect Your Account and Payment Data

Your account security and privacy are built into every deposit, withdrawal and login on ikanbet23.

Account verificationPayment encryptionData retention scheduleYour access rights
Browse Lobby Read FAQ
ikanbet23 How We Protect Your Account and Payment Data
PRIVACY CONTACT PATHS

Reach Our Privacy and Compliance Team

Team online

Email Support

Send privacy questions, data-access requests and account concerns to our compliance inbox. Expect a response within 48 hours on business days. We'll verify your identity before releasing any account or payment data.

Live Chat

Open the chat bubble in the bottom right of the lobby and ask for the privacy or security desk. Our team in Jakarta operates 24/7 to address account access issues and guide you through data-request steps.

Account Settings

Navigate to Settings > Privacy & Data in your account menu to download your personal information, review login history and see what data we hold linked to your DANA, OVO, GoPay or QRIS wallet.

SECURITY AND RETENTION

How We Handle Data, Cookies and Account Changes

Password and Login Data

Your password is hashed and never stored in plain text. Login attempts, device fingerprints and IP addresses are logged for 90 days to detect unauthorized access. You can review recent login sessions in Settings > Security and force logout of old sessions.

Cookies and Tracking

We use session cookies to keep you logged in and analytical cookies to understand how the lobby performs on your device. Essential cookies store your language choice and chip-stack size so your experience persists. No third-party ad cookies track you across other sites when you leave ikanbet23.

Payment Information Storage

Your DANA, OVO, GoPay and QRIS account details are encrypted end-to-end and stored separately from your login credentials. Payment processors handle tokenization; we never see your full account number. Deposit and withdrawal records stay on file for seven years for audit compliance.

Identity Verification Retention

Documents uploaded during account verification—ID card, proof of address—are kept encrypted for the lifetime of your account plus two years after closure, where local law permits. You can request a copy or deletion under applicable data-protection rules by contacting our privacy team.

Data Deletion and Account Closure

Close your account via Settings > Account > Close Account. We'll disable login within one hour and begin purging non-essential data after your final withdrawal clears. Transaction records needed for refunds or dispute resolution stay encrypted but de-identified within 90 days.

Your Privacy Rights

You have the right to know what data we hold, correct inaccuracies, and request deletion where local law permits. Submit a formal data-access request through your Settings > Privacy & Data menu or email our compliance team. We'll respond with a download of your records within 30 days.

Your Account Data and Privacy Rights

We collect your name, date of birth, email address and phone number to verify your identity and comply with payment processor requirements. During withdrawal setup, we also collect your bank account or e-wallet details for DANA, OVO, GoPay and QRIS transfers. Your Yogyakarta address or other regional location is used to confirm eligibility where local law applies.

We keep login credentials and session data for 90 days after closure, then delete them. Transaction history and identity documents stay encrypted for two years to handle refund requests and satisfy regulatory audit demands. After two years, we de-identify and archive the records separately.

Yes. Go to Settings > Privacy & Data and select 'Download My Data'. We'll compile your account profile, deposit and withdrawal records, login history and any support tickets into a single file and email it within seven business days. You can also request this through our compliance team.

We do not sell your personal information. We share the minimum necessary data with DANA, OVO, GoPay and QRIS payment processors to complete your transactions, and with our hosting and security partners to protect your account. We may disclose data to law enforcement where we are legally required to do so.

Your password is hashed using industry-standard encryption and never stored in readable form. We recommend using a unique password and enable two-factor authentication via your Settings > Security menu. We monitor login attempts and alert you of suspicious activity via email.

When you update your payment method in Wallet Settings, we replace the old token with a new encrypted reference. Your old payment details are purged from our system within 48 hours. Past transactions linked to that method remain on your history for compliance record-keeping.

You may request deletion of non-essential data such as identity documents after your account is closed, where local law permits. Data required for legal compliance, fraud prevention and refund processing must be retained. Submit a deletion request to our privacy team; we will inform you of what can and cannot be removed under applicable regulation.

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